Introduction
Robotic Process Automation (RPA) is a software that acts as a highly scalable virtual human or digital worker that carries out operational procedures at the speed of a machine. It interacts with systems, including legacy systems via the user interface (UI), in the same manner as human workers do. Many companies are using the technology to automate back office and front office operations especially when coupled with Artificial Intelligence (AI) and Machine Learning (ML) to bring about Intelligent Automation.
Over 53% of organizations globally have already started their Robotic Process Automation (RPA) journey. Industry experts predict that RPA will reach near-universal adoption by the year 2023. It is no longer the question whether companies should implement the technology or not, but rather how to do it in the correct manner.
Smart enterprises are embarking Intelligent Automation not only to make their workforce relevant for business processes, but also to conquer threats in the form of operational and technical challenges to give them an edge amidst an ever-growing competitive environment. With Intelligent Automations, enterprises can speed up and enhance their digital transformation and customer experience journeys.